The Cure for Listless Employees

By Francis

It’s remarkable how quickly a new employee, once excited by the job, becomes just as ordinary as others who have been in the company for years. As a leader, what difference can you make before the rot sets in? In this article I share one practice suggested by psychologists which works.
Managers shake their heads in bewilderment. There’s a disappointment they feel …read more

Source:: The Cure for Listless Employees

How to eradicate the pain of broken promises from your company

By Francis

Are you the kind of business-person who sometimes keeps your word and sometimes doesn’t? What difference does it make to your company?

A few years ago, a client advised me that he had a policy of not paying for weekend work. Unfortunately, I had already worked on Saturday and Sunday at his last-minute request. To make matters worse, he conveyed this news over the phone when I called to ask “Why is this cheque less than …read more

Source:: How to eradicate the pain of broken promises from your company

How to Get your Employees Over Their Boredom

By Francis

To managers and older colleagues, new, Millennial employees seem to be permanently stuck in a state of disinterest. Afflicted with short attention spans they appear to be unable to summon the drive and motivation of prior generations. If this observation is in any way accurate, what should managers do to engage their hearts and minds?

One solution I explored in prior articles is the ways managers can gamify the work experience, challenging staff to use their …read more

Source:: How to Get your Employees Over Their Boredom

Holding on to Long-Distance Relationships

By Francis

As a person who has lived and worked overseas, it’s hard for me not to compare: there is a big difference between the way local and foreign professionals maintain business relationships. My conclusion? To keep up with modern demands we Jamaicans must change our practices. Here’s how.

A colleague from overseas once led a few courses in Kingston. She received a few complaints—it appeared as if she were in a rush, trying to push people to …read more

Source:: Holding on to Long-Distance Relationships

Why managerial restraint is so important in protecting employee productivity

By Francis

Why managerial restraint is so important in protecting employee productivity

When should managers restrain themselves from taking advantage of employee fears? Since the days of slavery, those in power have faced the temptation to use workers’ anxiety as a way to get work done. These recessionary times are no exception, but today this behaviour comes at a cost: a possible drop in employee productivity.

While our economy is showing some welcome signs of life, few believe that …read more

Source:: Why managerial restraint is so important in protecting employee productivity

Why developing personal habits is more important than intelligence or force

By Francis

Why developing personal habits is more important than intelligence or force

Why is there such a gap between average and high performing employees? While there’s no simple solution, recent research suggests that your company may be looking in some of the wrong places for answers.

The difference between the best and worst companies is huge, according to The Economist: the top 25% of companies are a full 40% more productive than their counterparts. It’s not luck – …read more

Source:: Why developing personal habits is more important than intelligence or force

Why Managers Now Need to Communicate Until It Hurts

By Francis

Why do managers fail to get people moving in the right direction? More often than not they blame their staff, even as they lack the drive to push themselves to communicate outside their chosen comfort zone. The answer to being a better motivator? Know your limits and exceed them.

If you supervise the work of others, consider my observation: most managers chronically under-communicate.

While I can’t prove the above assertion with research data, my anecdotal evidence suggests …read more

Source:: Why Managers Now Need to Communicate Until It Hurts

Got a Backlog of Anything? Use Process, Not Psychological Solutions

By Francis

What can local companies do when faced with backlogs of any kind? From lists of overdue phone calls to folders of email messages, this nagging issue is difficult to solve. In this article I argue that we are better off staying away from pop-psychological diagnoses in favor of process-oriented solutions.

Case in point: Our justice system shows evidence of several, alarming backlogs. As citizens we agree that they partially cause our increasing crime rate. When suspects …read more

Source:: Got a Backlog of Anything? Use Process, Not Psychological Solutions

How to Close Communication Gaps For a New Corporate Strategy

By Francis

As an executive in a large Jamaican company, how do you ensure that good strategic ideas spark the right conversations between important stakeholders? Too often, these dialogues get trapped at the top or bottom of organisations so that fruitful meetings between leaders and those being led never take place. Sadly, poor corporate results ensue leaving everyone mutually mystified, annoyed and disenchanted.

By contrast, small companies have it easy. In a start-up in which I’m involved, a …read more

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Controlling Email Flow Can Transform Your Company

By Francis

In most companies, “email” means more than having a messaging app on your computer. Its ubiquitous nature, plus its tendency to be addictive has turned it into a productivity killer most people abhor. Gaining control has become more than a personal choice for individual benefit – it’s a matter of boosting corporate capacity.

Readers of this column may know that controlling one’s environment is a skill that’s essential to high productivity in the digital age. Visual …read more

Source:: Controlling Email Flow Can Transform Your Company