Comments on: Trust – A.W.O.L http://caribhrforum.com/wordpress/2009/07/14/trust-%e2%80%93-awol/ For Human Resource Professionals in the Caribbean Wed, 24 Aug 2011 00:08:32 +0000 hourly 1 http://wordpress.org/?v=3.2 By: Felicia http://caribhrforum.com/wordpress/2009/07/14/trust-%e2%80%93-awol/comment-page-1/#comment-1404 Felicia Wed, 15 Jul 2009 20:37:13 +0000 http://caribhrforum.com/wordpress/?p=234#comment-1404 Too true. Lets catch up when you are next in Barbados Felicia Too true.

Lets catch up when you are next in Barbados
Felicia

]]> By: Denise Ali http://caribhrforum.com/wordpress/2009/07/14/trust-%e2%80%93-awol/comment-page-1/#comment-1403 Denise Ali Wed, 15 Jul 2009 20:02:25 +0000 http://caribhrforum.com/wordpress/?p=234#comment-1403 The Great place to Work Inst was part of the SHRM conference in New orleans, where we had an opportunity to interact with the winners for 2009 - Ultimate Software and Badger mining - Trust continues to be a headliner, a key contributor to bottom line success. Dan Amos, Aflac's CEO said if you take care of the people, the business takes care of itself and Isadore Sharp from the FOur Seasons the secret lies in building trust relationships with employees. The problem is we want to control the end so much we have little faith in the process of treating people right and profits will come. The Great place to Work Inst was part of the SHRM conference in New orleans, where we had an opportunity to interact with the winners for 2009 – Ultimate Software and Badger mining – Trust continues to be a headliner, a key contributor to bottom line success. Dan Amos, Aflac’s CEO said if you take care of the people, the business takes care of itself and Isadore Sharp from the FOur Seasons the secret lies in building trust relationships with employees. The problem is we want to control the end so much we have little faith in the process of treating people right and profits will come.

]]> By: Felicia http://caribhrforum.com/wordpress/2009/07/14/trust-%e2%80%93-awol/comment-page-1/#comment-1402 Felicia Wed, 15 Jul 2009 17:36:29 +0000 http://caribhrforum.com/wordpress/?p=234#comment-1402 Hello Denise, good reading as ever. I agree with all that you have said. I guess my question is rather than what happened is - how do we get it back? All too often senior leaders seem to underestimate how important trust is both in personal relationships and in a business context, as you have outlined lack of trust has negative impact on the bottom line yet there is still a need to engage leaders at all levels so that they understand the importance of trust,and moreover to understand how to 'actually' build trust through their behaviours. The latter is clealry more difficult given as you said that trust building is an intangible concept that has tangible results; but is it an intangible concept? I like to use the 'Great Place to Work Institute model'. Through years of credible research they have discovered that 'TRUST' is an essential ingredient in making an Organisation a great place to work and they have categorised trust as having 3 dimensions (i) Credibility, (ii) Respect and (iii) Fairness. So its a useful start at articulating what trust is and its associated behaviours; see- http://www.greatplacetowork.com/great/dimensions.php Once again thanks Felicia Hello Denise,
good reading as ever. I agree with all that you have said. I guess my question is rather than what happened is – how do we get it back?

All too often senior leaders seem to underestimate how important trust is both in personal relationships and in a business context, as you have outlined lack of trust has negative impact on the bottom line yet there is still a need to engage leaders at all levels so that they understand the importance of trust,and moreover to understand how to ‘actually’ build trust through their behaviours. The latter is clealry more difficult given as you said that trust building is an intangible concept that has tangible results; but is it an intangible concept?

I like to use the ‘Great Place to Work Institute model’. Through years of credible research they have discovered that ‘TRUST’ is an essential ingredient in making an Organisation a great place to work and they have categorised trust as having 3 dimensions (i) Credibility, (ii) Respect and (iii) Fairness.

So its a useful start at articulating what trust is and its associated behaviours; see- http://www.greatplacetowork.com/great/dimensions.php

Once again thanks
Felicia

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