How to eradicate the pain of broken promises from your company

By Francis

Are you the kind of business-person who sometimes keeps your word and sometimes doesn’t? What difference does it make to your company?

A few years ago, a client advised me that he had a policy of not paying for weekend work. Unfortunately, I had already worked on Saturday and Sunday at his last-minute request. To make matters worse, he conveyed this news over the phone when I called to ask “Why is this cheque less than …read more

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