Category Archives: Francis Wade

How New Managers Avoid Becoming Tyrants

By Francis

Perhaps you have observed what author, Dacher Keltner, calls “The Power Paradox”: a well-liked employee gets a promotion into management and shortly after, turns into a tyrant. If you are someone who aspires to lead others, how can you avoid a fall into this trap?

First, understand that this tendency to become a hard-nosed, selfish manager is universal, but also peculiar to our culture. It’s well documented in “Why Workers Won’t Work: The Case Study of …read more

Source:: How New Managers Avoid Becoming Tyrants

How to Optimize Your Strategic Planning Retreat To Prevent Failure

By Francis

I was recently called by a company interested in having 60 attendees at their one-day strategic planning event. As they described the desired outcome I decided to give them the bad news up front: they had unwittingly put their goal in jeopardy.

In short, the design of their workshop was in opposition to their intent to produce a quality plan. Too many participants and too little time would guarantee it. In addition, they were increasing the …read more

Source:: How to Optimize Your Strategic Planning Retreat To Prevent Failure

Why Leaders Need to Embrace Their Role As Best Performers

By Francis

Do your company’s top leaders need to be just like everyone else? Or should they publicly strive to achieve the highest levels of performance? Does it make a difference?

I recently advised a client: “Why don’t you try to run your meetings more efficiently?”

The manager viewed me suspiciously, then laughed. “How effective do you think Bob’s are?” (His CEO was infamous for poorly managed meetings.)
He continued: “And you want mine to be better than his?”

In three …read more

Source:: Why Leaders Need to Embrace Their Role As Best Performers

How to Get IT and HR to Cooperate on Change Initiatives

By Francis

Many top executives find themselves in a tricky spot. Human beings and technology, two essential ingredients for a company to thrive, don’t naturally work well together. Here is one way to tackle the issue, using the case of Business Process Management (BPM).

A recent McKinsey Journal article described the advent of a new role: a “Chief Transformation Officer.” Operating with the trust of the board, this change-agent operates like an extension of the CEO, holding top …read more

Source:: How to Get IT and HR to Cooperate on Change Initiatives

Why a huge email inbox means low productivity, not high popularity

By Francis

How many items of email do you have sitting in your inbox? Are there 20 messages? 20,000? What difference does it make?

Perhaps you are already suspicious of others who oversee a permanent pile of unprocessed email. Remember that recent message you sent them? They don’t remember seeing it. It annoys you because it included a critical question. Now, you stand next to them, forced to repeat the request in person while they complain about “people …read more

Source:: Why a huge email inbox means low productivity, not high popularity

How to Intervene When an Executive Starts Acting Like a Victim

By Francis

We Jamaicans take many of our cues from leaders. This is never truer than when a leader acts like a victim, blaming everyone else for sub-par results. Eventually, employees join the blame game, actively avoiding responsibility before fingers turn on them. Things worsen to the point where only an intervention can save the company from ruin.

In a recent meeting with a CEO, I listened as he blamed his colleagues and staff for the predicament his …read more

Source:: How to Intervene When an Executive Starts Acting Like a Victim

Don’t write off stupid employees – here’s how they can deliver smart outcomes

By Francis

Are you stuck with employees who don’t have what it takes to make necessary improvements to the way work is done? If so, avoid the mistake of believing they can’t improve your company’s processes. Here’s why.
As you analyze your operations, you may already recognize there are processes which need to be dramatically improved. If high unit costs, poor customer service, long lead times and …read more

Source:: Don’t write off stupid employees – here’s how they can deliver smart outcomes

Why leaders need to develop productive superpowers

By Francis

Recently another negative report came out confirming the continued decline of Jamaica’s productivity. In a recent speech, IDB official Therese Turner-Jones understated that “firms in Jamaica are not particularly efficient” and “private sector workers are as inefficient as the Government.”

As a business leader, this is a song whose tune is probably familiar. But it is frustrating, because as far as you know, you are working as hard as you can. However, it’s obviously not enough …read more

Source:: Why leaders need to develop productive superpowers

The Cure for Listless Employees

By Francis

It’s remarkable how quickly a new employee, once excited by the job, becomes just as ordinary as others who have been in the company for years. As a leader, what difference can you make before the rot sets in? In this article I share one practice suggested by psychologists which works.
Managers shake their heads in bewilderment. There’s a disappointment they feel …read more

Source:: The Cure for Listless Employees

Why You Shouldn’t “Try to Do It Now, Before You Forget”

By Francis

Why is it that when you are overwhelmed by everything you have to do, it’s hard to escape this unwanted feeling? Sometimes it’s caused by unconscious habits such as the phrase many Jamaicans utter when we are under pressure at work: “Let me Do It Now Before I Forget.” While this practice comes from a good place, there’s a big drawback.

Recently, psychologists discovered that we don’t trust our future selves. It’s the version of you …read more

Source:: Why You Shouldn’t “Try to Do It Now, Before You Forget”