Should someone who is bad at email be promoted?

By Francis

Is there such a thing as email prowess? And is it important enough to be one of the core criteria for promotion? Many would disagree, but there’s evidence which suggests that electronic messaging is no longer a diversion from your work, but an essential component.

It’s fair to say that most managers see email as a nuisance, an activity they would gladly do without. Professionals from an older generation can remember a simpler age when …read more

Source:: Should someone who is bad at email be promoted?

Why Strategic Planning Offers Team-Building Opportunities

By Francis

Listen to this episode here.

Why is it said that a well-conducted strategic planning retreat can be the best executive team-building session ever? What elements should you include so that the time spent helps participants work better than before?

First, you must start by setting aside any recent, fluffy definition of “team-building”: it’s become synonymous with “entertaining.” For many it means “changing out of work clothes to engage in an activity completely unrelated to the …read more

Source:: Why Strategic Planning Offers Team-Building Opportunities

Why Effective Leaders Never Play It Safe

By Francis

The audio version of this article can be found here, plus an archive of past publications

What allows a few corporate leaders to take risks so effortlessly? And why are so many of the rest over-cautious, trapped in behaviors that leave staff uninspired and disengaged? These tough questions resist one-size-fits-all answers but much can be learned from the leadership of Dr. Martin Luther King.

Few realize that he died with a disapproval rating of 75%, higher …read more

Source:: Why Effective Leaders Never Play It Safe

Our New Community is Launched

Newsflash

Today, CaribHRForum announces the end of Beta PlayTesting and the launch of its new network:

If you have ever searched for advice, support, a quick connection or even an opportunity to share your expertise, find out more about this unique professional network now.

(Yes, it’s free.)

How to Reach Customers with Engaged Communities

By Francis

Click here for the audio version.

What can be done about the apparent high level of dissonance between local brands and their respective customers? Most executives and customers at companies like JPS, Digicel and NCB want a close, trusted relationship, but why do managers complain that this outcome is harder to deliver than ever?

As a consumer, I notice that the brands I frequent spend a lot of time and energy shouting (i.e. advertising) at me. …read more

Source:: How to Reach Customers with Engaged Communities

Why Your Business Needs a Mature Relationship to Standards

By Francis

You can find the audio version of this article here.

We Jamaicans have a difficulty noticing high standards, even when they hit us right in the face. This habit ruins organizations when leaders are the worst culprits.

For example, even our savviest business leaders sometime fall for hucksters who promise miracle “opportunities” which provide instant, effortless riches.

Case in point: I recall intelligent friends trying to convince me that Olint and Cash Plus were legitimate ventures being …read more

Source:: Why Your Business Needs a Mature Relationship to Standards

How your business can sell a transformation

By Francis

It’s obvious in hindsight. Our very best customer service memories happened when something special left us different than we were before. As a result, when we approached the seller again, we were not the same person: we had been transformed.

Lest you think this is an impossible task for your business, take another look. This transformation can happen anywhere. For example, my local pan-chicken man offers more than food in each interaction. It helps that his …read more

Source:: How your business can sell a transformation

How to Gamify Employee Engagement

By Francis

For most companies, staff engagement is just like a religious belief: Someone either has it or doesn’t. This separation between those who are blessed or cursed is familiar to any church-goer, but does it have a place in corporate Jamaica? There may a better way starting with a key assumption.
Many managers assume that high performance is an innate characteristic. “Is so dem stay!” is a retort that ends arguments. In their mind, it’s due to …read more

Source:: How to Gamify Employee Engagement

Change your business model

By Francis

There’s a certain false comfort which comes from believing that your organization’s profitability will always occur in the same way, year after year. That is, until the magic stops. When a disruption takes place, you must face the facts: your products are stale, your people disengaged and your loyal customers are doing business with someone else altogether.

Now, it’s time to transform your business, except that you are too late. The perfect moment was several years …read more

Source:: Change your business model

Survey

If you are an HR Professional in the Caribbean, you just might be in time to complete an important survey…

Francis writes:

I meet Human Resource Professionals across the region all the time and one their complaints is that they feel alone.
They may be a member of a professional body, but the key is to have the kind of close, 24-7 relationships they enjoy on places like Facebook or Whatsapp.
The fact is, they are often too busy to meet others face to face, but they still want to feel as if they belong… as if their work matters.
We’re hoping that the new online community we’re creating at CaribHRForum will provide this experience. This new platform we are customizing is unlike anything I have ever seen, but it will only work if we fit it to your needs.
Tek a 2 minutes and mek us know dem noh?
Click right here – https://goo.gl/mKd2mX