Category Archives: Francis Wade

How to Intervene When an Executive Starts Acting Like a Victim

By Francis

We Jamaicans take many of our cues from leaders. This is never truer than when a leader acts like a victim, blaming everyone else for sub-par results. Eventually, employees join the blame game, actively avoiding responsibility before fingers turn on them. Things worsen to the point where only an intervention can save the company from ruin.

In a recent meeting with a CEO, I listened as he blamed his colleagues and staff for the predicament his …read more

Source:: How to Intervene When an Executive Starts Acting Like a Victim

Don’t write off stupid employees – here’s how they can deliver smart outcomes

By Francis

Are you stuck with employees who don’t have what it takes to make necessary improvements to the way work is done? If so, avoid the mistake of believing they can’t improve your company’s processes. Here’s why.
As you analyze your operations, you may already recognize there are processes which need to be dramatically improved. If high unit costs, poor customer service, long lead times and …read more

Source:: Don’t write off stupid employees – here’s how they can deliver smart outcomes

Why leaders need to develop productive superpowers

By Francis

Recently another negative report came out confirming the continued decline of Jamaica’s productivity. In a recent speech, IDB official Therese Turner-Jones understated that “firms in Jamaica are not particularly efficient” and “private sector workers are as inefficient as the Government.”

As a business leader, this is a song whose tune is probably familiar. But it is frustrating, because as far as you know, you are working as hard as you can. However, it’s obviously not enough …read more

Source:: Why leaders need to develop productive superpowers

The Cure for Listless Employees

By Francis

It’s remarkable how quickly a new employee, once excited by the job, becomes just as ordinary as others who have been in the company for years. As a leader, what difference can you make before the rot sets in? In this article I share one practice suggested by psychologists which works.
Managers shake their heads in bewilderment. There’s a disappointment they feel …read more

Source:: The Cure for Listless Employees

Why You Shouldn’t “Try to Do It Now, Before You Forget”

By Francis

Why is it that when you are overwhelmed by everything you have to do, it’s hard to escape this unwanted feeling? Sometimes it’s caused by unconscious habits such as the phrase many Jamaicans utter when we are under pressure at work: “Let me Do It Now Before I Forget.” While this practice comes from a good place, there’s a big drawback.

Recently, psychologists discovered that we don’t trust our future selves. It’s the version of you …read more

Source:: Why You Shouldn’t “Try to Do It Now, Before You Forget”

How to eradicate the pain of broken promises from your company

By Francis

Are you the kind of business-person who sometimes keeps your word and sometimes doesn’t? What difference does it make to your company?

A few years ago, a client advised me that he had a policy of not paying for weekend work. Unfortunately, I had already worked on Saturday and Sunday at his last-minute request. To make matters worse, he conveyed this news over the phone when I called to ask “Why is this cheque less than …read more

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How to Get your Employees Over Their Boredom

By Francis

To managers and older colleagues, new, Millennial employees seem to be permanently stuck in a state of disinterest. Afflicted with short attention spans they appear to be unable to summon the drive and motivation of prior generations. If this observation is in any way accurate, what should managers do to engage their hearts and minds?

One solution I explored in prior articles is the ways managers can gamify the work experience, challenging staff to use their …read more

Source:: How to Get your Employees Over Their Boredom

Holding on to Long-Distance Relationships

By Francis

As a person who has lived and worked overseas, it’s hard for me not to compare: there is a big difference between the way local and foreign professionals maintain business relationships. My conclusion? To keep up with modern demands we Jamaicans must change our practices. Here’s how.

A colleague from overseas once led a few courses in Kingston. She received a few complaints—it appeared as if she were in a rush, trying to push people to …read more

Source:: Holding on to Long-Distance Relationships

Why managerial restraint is so important in protecting employee productivity

By Francis

Why managerial restraint is so important in protecting employee productivity

When should managers restrain themselves from taking advantage of employee fears? Since the days of slavery, those in power have faced the temptation to use workers’ anxiety as a way to get work done. These recessionary times are no exception, but today this behaviour comes at a cost: a possible drop in employee productivity.

While our economy is showing some welcome signs of life, few believe that …read more

Source:: Why managerial restraint is so important in protecting employee productivity

Why developing personal habits is more important than intelligence or force

By Francis

Why developing personal habits is more important than intelligence or force

Why is there such a gap between average and high performing employees? While there’s no simple solution, recent research suggests that your company may be looking in some of the wrong places for answers.

The difference between the best and worst companies is huge, according to The Economist: the top 25% of companies are a full 40% more productive than their counterparts. It’s not luck – …read more

Source:: Why developing personal habits is more important than intelligence or force