By Francis Are you the kind of business-person who sometimes keeps your word and sometimes doesn’t? What difference does it make to your company? A few years ago, a client advised me that he had a policy of not paying for weekend work. Unfortunately, I had already worked on Saturday and Sunday at his last-minute...

By Francis To managers and older colleagues, new, Millennial employees seem to be permanently stuck in a state of disinterest. Afflicted with short attention spans they appear to be unable to summon the drive and motivation of prior generations. If this observation is in any way accurate, what should managers do to engage their hearts...

By Francis As a person who has lived and worked overseas, it’s hard for me not to compare: there is a big difference between the way local and foreign professionals maintain business relationships. My conclusion? To keep up with modern demands we Jamaicans must change our practices. Here’s how. A colleague from overseas once led...