Since 2003
Think of a call you have taken more than once. Someone you respect, perhaps a former colleague, a relative or a friend who has always paid on time, is describing an afternoon at your bank that went badly. They wanted to move some money, open an account or make a routine withdrawal. They were handed …
Continue reading "The Next Banking Advantage Is Hidden in the First Request for Documents"
Neeka leaves the boardroom rattled. Her team had done the hard work of building AI into the company’s strategy process. Her presentation was thorough. The board still wasn’t satisfied. “How do we know this made the strategy better?” a director asked. It was a fair question. Researchers have a name for what boards fear: trendslop, …
Continue reading "How Do You Show AI Made Your Strategy Better?"
Your leadership team has announced a new ambition: be number one. You nod along, but something nags at you. The goal is clear. It’s easy to repeat. Nobody could call it vague. So why the unease? Because a goal this simple hides more than it shows. In the next few minutes, I’ll cover what it …
Continue reading "The Bets Your Strategy Makes Without Asking You"