As a Human Resources (HR) professional who was born in the Caribbean, I have taken a keen interest in the evolution of the profession in the region. Over the years there have been some very positive changes, but there is still much to be done in making the profession’s impact felt not only in the...
10 Ways to Deliver Exceptional Customer Dis-Service
To determine the level of customer disservice provided by you and/or your organization, honestly evaluate how many of the following apply to your situation. 1. View customers as the enemy. Since they are the enemy approach and treat them in an adversarial manner. The goal is to get them before they get you. Remember that...
My Free Class is Open
For a few months, I have been talking about the impact that the most modern tools have had on workplace productivity here in the Caribbean. (Things have become so crazy that some companies are banning Blackberrys from all executive meetings.) I toyed with the idea of what I could do to assist, and finally decided...