Why does your company appear to repeat simple mistakes so often? If you are a manager, it’s exhausting to chase one error after another, doing little more than fighting fires. There may be a better approach – use the principles of “defect management” borrowed from Total Quality Management. In the late 1980’s the world came...

April 24, 2019 The Caribbean employee is often left in the dark, unable to develop the basic skills needed to be effective. In this article, I try to address the issue by pointing out foundation skills that only require effort and focus to develop. To listen to this podcast, visit Source

How can a manager be promoted, only for others to discover that he lacks certain basic, foundation skills? Someone, somewhere dropped an easy ball that could have been corrected if the company had the right perspective on how to develop new employees. There‘s an interesting meme floating around pointing out 10 skills that every employee...