The challenge that organizations have is that they haven’t trained, rewarded or permitted their frontline employees to exert emotional labor to create human connection when it’s most needed. Seth Godin Now and then I come across a quote which makes me stop and think. Here’s why this one brought the local customer experience to mind....
Month: June 2019
The dilemma of the bored employee
Why is it that your employees who start out excited about their jobs lose interest so quickly? Is it a problem with their age, a cultural phenomena or just fate? Can their experience be enriched by savvy managers? The dilemma begins with most leaders who compare employees to cars and their jobs to long-term parking...