The challenge that organizations have is that they haven’t trained, rewarded or permitted their frontline employees to exert emotional labor to create human connection when it’s most needed. Seth Godin Now and then I come across a quote which makes me stop and think. Here’s why this one brought the local customer experience to mind....
Author: Francis Wade
The dilemma of the bored employee
Why is it that your employees who start out excited about their jobs lose interest so quickly? Is it a problem with their age, a cultural phenomena or just fate? Can their experience be enriched by savvy managers? The dilemma begins with most leaders who compare employees to cars and their jobs to long-term parking...
4 Steps to Help Employees Self-Train
May 24, 2019 Are your employees taking their training into their own hands? If so, how can you stop the motivated learner from abandoning your good training for a five-minute YouTube video? Attend this session to discover ways to engage your learners in self-training experiences filled with expert content gleaned from your company or industry....