By Francis How many items of email do you have sitting in your inbox? Are there 20 messages? 20,000? What difference does it make? Perhaps you are already suspicious of others who oversee a permanent pile of unprocessed email. Remember that recent message you sent them? They don’t remember seeing it. It annoys you because...

By Francis We Jamaicans take many of our cues from leaders. This is never truer than when a leader acts like a victim, blaming everyone else for sub-par results. Eventually, employees join the blame game, actively avoiding responsibility before fingers turn on them. Things worsen to the point where only an intervention can save the...

By Francis Are you stuck with employees who don’t have what it takes to make necessary improvements to the way work is done? If so, avoid the mistake of believing they can’t improve your company’s processes. Here’s why. As you analyze your operations, you may already recognize there are processes which need to be dramatically...