By Francis
How to solve nagging customer complaints that never go away
If your company has over 100 employees and faces difficult customer service problems, it’s likely that they have become intractable. They aren’t fixed easily because the solution does not reside in the hands of front-line personnel. Instead, they exist because your organization is too big for small-scale solutions.
Every company which grows above a certain size discovers a new class of stubborn problems which can’t …read more
