It’s time to try something new. It’s always time! Tues Oct 5th is the first test broadcast of a new venture here at CaribHRForum called “CaribHR.Radio.” As the name implies, it’s a radio show based on an internet broadcast platform called blogtalkradio. I’m hoping that the show will become a regular feature of life here...
An Urgent Call to Action
As a Human Resources (HR) professional who was born in the Caribbean, I have taken a keen interest in the evolution of the profession in the region. Over the years there have been some very positive changes, but there is still much to be done in making the profession’s impact felt not only in the...
10 Ways to Deliver Exceptional Customer Dis-Service
To determine the level of customer disservice provided by you and/or your organization, honestly evaluate how many of the following apply to your situation. 1. View customers as the enemy. Since they are the enemy approach and treat them in an adversarial manner. The goal is to get them before they get you. Remember that...