Mark Mayberry recently presented at the JEF 2009 Convention in Ocho Rios. He’s an expert customer service, and in motivating employees to deliver better service. His website describes the work he does with companies, as well as his book: Building the Dream Workforce. Click here to be taken to Mark’s website: markmayberry.com Length of time: ...
Tom Crane is CaribHRForum’s Special Guest
Tom Crane, expert on coaching and the author of “The Heart of Coaching” is our Special Guest this week on CaribHRForum. I recently interviewed him for our series on podcasts after he visited Jamaica to present at the local Jamaica Employer’s Federation Convention. To hear the 34 minute recording, simply click on the Podcast link...
Engaging Employees in a Downturn
Downturn or upturn, an engaged workforce is always a critical lead indicator to productivity and the bottom line. In a downturn however, it’s critical for the continued viability, productivity and success of the organization. A downturn is a time of focusing on reviewing costs, improving efficiencies, product and service innovation and finding new ways of...