Mark Mayberry recently presented at the JEF 2009 Convention in Ocho Rios. He’s an expert customer service, and in motivating employees to deliver better service.
His website describes the work he does with companies, as well as his book: Building the Dream Workforce. Click here to be taken to Mark’s website: markmayberry.com
Length of time: 24 minutes[audio:CaribHRForumMarkMayberry.mp3]