By Francis Sometimes, good ideas for new products and services include the seeds of their own destruction. How can this problem be discovered and prevented, thereby ensuring the success of your latest, greatest idea? As a company innovator you are excited. Your original concept has taken off with higher-than-expected sales or conversions. Customers are buying...

By Francis When the excitement of a promotion wears off, newly elevated managers sometimes struggle. Often, they blame their new responsibilities, but this limited view dooms them to failure. Instead, success comes from expanding specific skills which were once suitable but are now inadequate. Email is a case in point. All of a sudden, as...

By Francis What’s wrong with holding interviews? Plenty, it turns out. Most companies rely on a series of informal chats with several prospects that ends with a hiring decision. However, there’s strong evidence that this approach needs to be retired in favour of better techniques proven by scientific research. Here’s the problem in a nutshell....