Category: Francis Wade

By Francis You can find the audio version of this article here. We Jamaicans have a difficulty noticing high standards, even when they hit us right in the face. This habit ruins organizations when leaders are the worst culprits. For example, even our savviest business leaders sometime fall for hucksters who promise miracle “opportunities” which...

By Francis It’s obvious in hindsight. Our very best customer service memories happened when something special left us different than we were before. As a result, when we approached the seller again, we were not the same person: we had been transformed. Lest you think this is an impossible task for your business, take another...

By Francis For most companies, staff engagement is just like a religious belief: Someone either has it or doesn’t. This separation between those who are blessed or cursed is familiar to any church-goer, but does it have a place in corporate Jamaica? There may a better way starting with a key assumption. Many managers assume...