By Francis In my line of work, I meet lots of employees who aren’t sure they matter. Logically, they say they should be valuable due to their role, background, responsibilities, pay, etc. Yet, in terms of their emotional experience, they draw a disturbing blank. It’s no surprise. For the most part, our society reserves overt...
Category: Francis Wade
Why IT Needs to Produce Chief Transformation Officers
By Francis Why is the average Jamaican company stuck in a rut, 5-20 years behind the best global firms? It’s partly because their IT professionals are locked into junior levels in their companies, unable (and incapable) of adding the value needed at the Executive Level. Product development. Employee engagement. Customer service. Business process improvement. New...
How to Forge a Breakthrough Using Cockpit-Quality Communication
By Francis After you spend precious time fixing a basic issue of miscommunication, how do you prevent it from recurring? Try borrowing the high standard of dialog used in the aviation industry. Mistakes take place between executives, managers and staff every day. For example, after a chat with a colleague, you think she understands what...