By Francis Many top executives find themselves in a tricky spot. Human beings and technology, two essential ingredients for a company to thrive, don’t naturally work well together. Here is one way to tackle the issue, using the case of Business Process Management (BPM). A recent McKinsey Journal article described the advent of a new...
Category: Francis Wade
Why a huge email inbox means low productivity, not high popularity
By Francis How many items of email do you have sitting in your inbox? Are there 20 messages? 20,000? What difference does it make? Perhaps you are already suspicious of others who oversee a permanent pile of unprocessed email. Remember that recent message you sent them? They don’t remember seeing it. It annoys you because...
How to Intervene When an Executive Starts Acting Like a Victim
By Francis We Jamaicans take many of our cues from leaders. This is never truer than when a leader acts like a victim, blaming everyone else for sub-par results. Eventually, employees join the blame game, actively avoiding responsibility before fingers turn on them. Things worsen to the point where only an intervention can save the...