By Francis Why is the average Jamaican company stuck in a rut, 5-20 years behind the best global firms? It’s partly because their IT professionals are locked into junior levels in their companies, unable (and incapable) of adding the value needed at the Executive Level. Product development. Employee engagement. Customer service. Business process improvement. New...
Month: July 2018
How to Forge a Breakthrough Using Cockpit-Quality Communication
By Francis After you spend precious time fixing a basic issue of miscommunication, how do you prevent it from recurring? Try borrowing the high standard of dialog used in the aviation industry. Mistakes take place between executives, managers and staff every day. For example, after a chat with a colleague, you think she understands what...
How CEO’s Optimize Their Time Budgets
By Francis If you are a top executive, you face a unique challenge: The weekly demands on your time regularly outstrip 168 hours. Yet, as you know, most CEO’s receive little formal training in time management on their journey to the C-Suite. Fortunately, new research can help close this gap. Harvard’s Michael Porter and Nitin...