By Francis Why developing personal habits is more important than intelligence or force Why is there such a gap between average and high performing employees? While there’s no simple solution, recent research suggests that your company may be looking in some of the wrong places for answers. The difference between the best and worst companies...
Author: Francis Wade
Why Managers Now Need to Communicate Until It Hurts
By Francis Why do managers fail to get people moving in the right direction? More often than not they blame their staff, even as they lack the drive to push themselves to communicate outside their chosen comfort zone. The answer to being a better motivator? Know your limits and exceed them. If you supervise the...
Got a Backlog of Anything? Use Process, Not Psychological Solutions
By Francis What can local companies do when faced with backlogs of any kind? From lists of overdue phone calls to folders of email messages, this nagging issue is difficult to solve. In this article I argue that we are better off staying away from pop-psychological diagnoses in favor of process-oriented solutions. Case in point:...