In a few articles I have written, I have talked about the 3 kinds of experience that customers have access to here in the Caribbean: Tourist Service, Friend Service and “Res a Dem Service.” This video is funny — and it has a serious message at the same time about the Caribbean tourism product and...
On “Treating With” Jamaican Workers
George Philip was a quiet giant of Jamaican industry, and his recent passing away was a blow to most who knew him. I had the chance to interview him for our recent study “The Trinidadian Executive in Jamaica” before he passed away, and he was generous and insightful — so much so that he was...
A New Public Sector Regional HR Conference
Apparently, there is a new HR conference that is coming back to the Caribbean. Last year’s version was held in Barbados. The following email was sent to the members of the CaribHRForum discussion list by a presenter at last year’s conference — Dr. Kwame Charles. 2008 Caribbean Region Public Sector HR Conference June 24-26, 2008...