As a Human Resources (HR) professional who was born in the Caribbean, I have taken a keen interest in the evolution of the profession in the region. Over the years there have been some very positive changes, but there is still much to be done in making the profession’s impact felt not only in the...
Category: Nathan Charles
10 Ways to Deliver Exceptional Customer Dis-Service
To determine the level of customer disservice provided by you and/or your organization, honestly evaluate how many of the following apply to your situation. 1. View customers as the enemy. Since they are the enemy approach and treat them in an adversarial manner. The goal is to get them before they get you. Remember that...
Hiring Right!
The longer I practice HR the clearer a few things appear to me. Over the years, one of the things that has become patently clear to me is that many (to say all might sound a bit too presumptuous) of the problems currently experienced in companies can be traced to poor or inadequate hiring practices....