In a few articles I have written, I have talked about the 3 kinds of experience that customers have access to here in the Caribbean: Tourist Service, Friend Service and “Res a Dem Service.” This video is funny — and it has a serious message at the same time about the Caribbean tourism product and...
Category: Francis Wade
On “Treating With” Jamaican Workers
George Philip was a quiet giant of Jamaican industry, and his recent passing away was a blow to most who knew him. I had the chance to interview him for our recent study “The Trinidadian Executive in Jamaica” before he passed away, and he was generous and insightful — so much so that he was...
Jack Welch et al in Barbados
Recently, Jack Welch, Dennis O’Brien of Digicel and Arthur Lok Jak of Neal and Massy presented at the Caribbean International Leadership Summit in Barbados. What is remarkable is that there were over 200 attendees to the two day event, each paying some US$1800 per person. This clearly shows me that there is an appetite for...