Front Line Managers as People Managers

According to a CIPD  report in 2003, one of the keys to managing performance through people is triggering discretionary behaviour in employees so that employees go the “extra mile” for the organisation. People are more likely to engage in positive discretionary behaviour when they feel motivated, are satisfied with their jobs and are committed to...

Why Did We Ever Go Into HR?

I just read an interesting article in the July-August Harvard Business Review. The article entitled “Why Did We Ever Go Into HR” is an interview with two recent Harvard Business MBA’s who chose human resources as a career.  Essentially, they make the case that the field of HR is the “next big thing.” They argue...

Caribbean Millenials

I read an excerpt from Claire Raines’s book “Connecting Generations” (2002) and found it to be outstanding in describing the characteristics of each generation — she is spot on. However, I have found that our new recruits who fit the Millennial profile (age) with first degrees have certain characteristics that have proven to be a...

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