Author: Francis Wade

By Francis We may laugh along with our leaders about our personal productivity and constant overwhelm, but those who have worked in developed countries know that top organisations take time seriously. It’s no coincidence. Corporate success relies on individuals who execute brilliantly, never run late, and don’t forget to do their tasks. But here in...

By Francis Have you ever found yourself unable to fall asleep during a trying time at work? Or distracted in the middle of a conversation or meeting by thoughts about other stuff you still need to do? If so, you may be a victim of the Zeigarnik Effect. Its exotic name comes from the Russian...

By Francis There are companies in which staff members are rightly embarrassed by the poor service offered to the public. But there are also badly-run organizations who operate without any sense of remorse: no apology ever offered, no-one willing to be responsible. Consider them to be gaslighting their customers. The term isn’t normally applied to...