When I first conceived this blog and the idea of inviting other writers to contribute, I thought that I should require that the writers focus on content that was specifically Caribbean in orientation. A few bright souls suggested that that would cut us from the world… and asked “is that a good thing?” I not...
“Tourist” Service
In a few articles I have written, I have talked about the 3 kinds of experience that customers have access to here in the Caribbean: Tourist Service, Friend Service and “Res a Dem Service.” This video is funny — and it has a serious message at the same time about the Caribbean tourism product and...
On “Treating With” Jamaican Workers
George Philip was a quiet giant of Jamaican industry, and his recent passing away was a blow to most who knew him. I had the chance to interview him for our recent study “The Trinidadian Executive in Jamaica” before he passed away, and he was generous and insightful — so much so that he was...