By Francis Have you ever found yourself unable to fall asleep during a trying time at work? Or distracted in the middle of a conversation or meeting by thoughts about other stuff you still need to do? If so, you may be a victim of the Zeigarnik Effect. Its exotic name comes from the Russian...
Category: Francis Wade
Is your company gaslighting its customers to accept poor service?
By Francis There are companies in which staff members are rightly embarrassed by the poor service offered to the public. But there are also badly-run organizations who operate without any sense of remorse: no apology ever offered, no-one willing to be responsible. Consider them to be gaslighting their customers. The term isn’t normally applied to...
Are you restoring lost motivation to your company’s culture?
By Francis Bob Marley famously jammed: “No bullet can stop us now, we’ll neither beg nor we won’t bow…” His aspiration called for bold and brave actions, in keeping with the highest standards. However, most corporate executives don’t believe their employees are Marleys, William-Gordons or Bogles. Instead, they complain: “Is pure Bredda Anansi we have!”...