Since 2003
Think of a call you have taken more than once. Someone you respect, perhaps a former colleague, a relative or a friend who has always paid on time, is describing an afternoon at your bank that went badly. They wanted to move some money, open an account or make a routine withdrawal. They were handed …
Continue reading "The Next Banking Advantage Is Hidden in the First Request for Documents"
In the workplace, your employees can be remarkably sensitive. The slightest hint of bad news ignites a wildfire of rumors, fueled by the rapid spread of WhatsApp messages. What you perceive as unproductive behavior is often the result of your interventions only addressing surface-level symptoms rather than the root causes. As soon as you tackle …
Continue reading "Inspiring Thin-Skinned Employees: Transforming Insults into Purpose"
You have a serious concern for your personal productivity. It’s annoying to realise moments where you could have done things more efficiently. Why? You are someone who hates to see time being wasted. But when you reach out for help, all you receive is “foreign” advice, far removed from your experience. At this point, most …
Continue reading "Move Beyond One-Size-Fits-All Productivity"