Welcome to the first of 12 weeks of blurb from the desk of Monique and Felicia. We’d firstly like to thank Francis for giving us the opportunity to contribute to this blog and we shall certainly do our best to keep the topics provocative and interesting ‘a la’ the brief we’ve been provided!
This week we decided to look at that area of Human Resources that has become a hot topic on the lips of many …..Employee Engagement.
What is employee engagement? Is it another fad? Is it the perfect marriage between employer and employee?
As with many other areas within our field, mention employee engagement to the average worker and you will see a blank face, eyes glazing over, a shift to the left then right and well….you know the rest.
So we take a stab at defining employee engagement so that at a minimum we provide you with our frame of reference. But why reinvent the wheel, we liked the definition provided by the customer experience consultants McDaniels and Partners. You make up your own mind:
“is commitment to the organization; job ownership and pride; passion and excitement; and commitment to execution and the bottom line”.
Sounds simple enough but is in fact easier said than done, let’s break it down, there seems to be 4 key themes here:
Continue reading “Employee Engagement … A Moving Target”